Associate - Operations

Job Locations US-MA-Plymouth
Job Post Information* : Posted Date 2 weeks ago(1/11/2022 12:06 PM)
Job ID
Customer Service/Support


Job Summary Statement:


Responsible for processing import orders for retail customers and distributors. Must follow and track shipments using various methods from inception through delivery. Responsible for high profile accounts. Problem solve, define and implement processes to ensure a smooth flow of import programs.


Essential Job Duties and Responsibilities:

  • Manage the tracking and processing of import orders for retail customers and distributors
  • Responsible for order-to-cash process flow
  • Prepare quotes and provide spec information: dimensions, weight, cubic meters
  • Input sales orders and create purchase orders to factory for import orders
  • Provide factory with detailed workbook and production requirements
  • Responsible for tracking progression of orders to meet shipping deadlines
  • Review terms for each customer and understand document presentation requirements
  • Understand customer testing requirements and approval process
  • Other duties as required


Minimum Requirements and Qualifications:


  • Education: Associate’s Degree in Business or equilvalent experience
  • Experience: One (1) year of experience in sales order processing or import logistics
  • Communication Skills: Effective oral, written, and interpersonal communication skills to effectively interact with associates throughout all levels of the organization, vendors, and customers
  • English language skills: Able to read, write, speak and comprehend English
  • Math skills: Able to add, subtract, multiply and divide
  • Computer skills: Advanced computer skills with proficiency in Microsoft Excel and other Microsoft Office software
  • Work Environment: General office environment

Preferred Qualifications:

  • Experience processing orders for major retailers
  • Walmart Retail Link experience
  • Working knowledge of Oracle, ERP, and EDI systems

Key Competencies:

  • Well organized, detail-oriented, able to multi-task and meet short deadlines


Cool Gear’s Code of Coolness:


We’re Scrappy

We treat the business as if it were our own.  We do more with less and take an entrepreneurial approach to the business.


We Act with a Sense of Urgency

We are results driven and approach the business fast.  We have a high sense of urgency to meet the needs of our consumers and customers.


We Win as a Team

Each of us is an expert in our role and we work together to meet our goals.  We value communication, honesty and respect and operate with a high degree of integrity.  Each one of us makes a difference every day.


We Have a Positive Can-Do Attitude

We see opportunity where others see risk. We go above and beyond our role to get things done for our customers and our teammates.


We Exhibit Innovative Thinking

We are always seeking to bring innovation to the marketplace through design and function. We look for inspiration that drives both impulse and purpose.


We Have Fun

Hydration is a fun business.  While we take our work seriously, we don’t take ourselves too seriously.  We celebrate our successes as individuals and as a team.


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